Refund & Returns Policy
At Chris Beard Agricultural Plant Services Ltd, we want to make the returns process as straightforward as possible. Please read the information below before returning any items to us.
Warranty
New parts are supplied with a 12-month warranty, subject to the manufacturer’s terms and the conditions outlined below.
For warranty claims relating to a failed part, we may require a replacement item to be purchased initially while the original part is inspected. If the fault is confirmed as being covered under warranty, the appropriate refund will then be issued.
14-Day Returns
We offer a 14-day return period for unwanted items, starting from the date you receive your order.
To be eligible for a return, items must:
• Be unused and in the same condition as when received
• Be complete and undamaged
• Be returned in their original packaging
• Include any accessories, manuals, documentation and other items originally supplied with the product
Items that are returned used, damaged, incomplete or without their original packaging may not be eligible for a full refund.
A handling or restocking charge of up to 20% may apply to unwanted or incorrectly ordered items.
Please contact us before returning an item so that we can advise you of the correct returns procedure.
Email: sales@chrisbeardaps.co.uk
Telephone: 07976 133464
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives.
If an item has arrived damaged, is faulty, or we have supplied the wrong item, please contact us as soon as possible so that we can investigate and resolve the issue.
Where goods appear to have been damaged during delivery, please retain the product and all of its original packaging.
Where possible, visibly damaged deliveries should be refused or the damage should be recorded with the courier at the time of delivery.
Please notify us of goods damaged in transit within 24 hours of delivery.
If we have supplied an incorrect product, we will arrange an appropriate replacement, refund or credit.
Genuine JCB Parts and Other Non-Returnable Items
Certain products may not be eligible for return, or may be subject to additional restocking or handling charges.
In particular, Genuine JCB parts that have been incorrectly ordered by the customer may not be returnable.
We strongly recommend contacting us before ordering if you are unsure whether a part is suitable for your machine.
Providing your machine model, serial number and any existing part numbers will help us identify the correct part wherever possible.
This does not affect your statutory rights where goods are faulty, damaged, not as described or incorrectly supplied.
Exchanges
If you need to exchange an item because it is faulty, damaged or incorrectly supplied, please contact us before sending it back.
Once the returned item has been received and inspected, we can arrange a replacement where appropriate.
If you require a replacement urgently, please contact us to discuss the available options.
Refunds
Once we receive your return, we will inspect the item and confirm whether your refund has been approved.
Approved refunds will normally be made using the original payment method.
Please allow additional time for your bank or card provider to process the refund after it has been issued.
Any applicable handling or restocking charges will be deducted from the amount refunded.
Return Postage
For unwanted or incorrectly ordered items, the customer is responsible for the cost of returning the goods to us.
Original delivery charges and return postage are normally non-refundable for unwanted or incorrectly ordered products.
Where an item is being returned because we supplied the wrong product, or because the product was faulty or damaged when supplied, please contact us before arranging the return so that we can advise you on the appropriate return arrangements.
We strongly recommend using a tracked delivery service when returning goods.
For higher-value items, you should also consider using an insured delivery service. We cannot issue a refund for goods that we do not receive, or for goods damaged during return transit due to inadequate packaging.
How to Make a Return
Before returning an item, please contact us:
Email: sales@chrisbeardaps.co.uk
Telephone: 07976 133464
When returning your goods, please include the following information:
• Your name
• Invoice or order number
• Address
• Email address
• Telephone number
• Part number or product being returned
• Reason for the return
Please package the goods securely and include all original packaging, accessories and documentation.
Returns should be sent to:
Chris Beard Agricultural Plant Services Ltd
Unit 6 Kinton Business Park
Nesscliffe,
Shrewsbury,
Shropshire,
SY4 1AZ
Need Help?
If you are unsure whether a product can be returned, or would like to check that a part is suitable for your machine before ordering, please contact us.
Chris Beard Agricultural Plant Services Ltd
Unit 6 Kinton Business Park
Nesscliffe,
Shrewsbury,
Shropshire,
SY4 1AZ
Telephone: 07976 133464
Email: sales@chrisbeardaps.co.uk
Chris Beard Agricultural Plant Services Ltd is registered as a limited company in England and Wales under company number 08087449.
Registered Company Address: 4 Waterloo Terrace Llansantffraid Powys SY22 6AT United Kingdom